Refund policy

Returns & Refunds Policy

At Sundrip Co., we want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unworn and unwashed
• In their original condition
• With original tags still attached

Items that do not meet these conditions may not be accepted.

If you wish to return an item, please follow the return process outlined below.

How to Start a Return

To request a return, please contact us through our Contact Us page with your:

• Order number
• Item(s) you wish to return
• Reason for return

Once your return request has been reviewed, we will provide instructions on how to return your item.

Please do not send items back before contacting us.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping costs are not refundable unless the item is faulty, damaged or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

For faulty, damaged or incorrect items, please contact us before returning the item so we can provide the appropriate return instructions.

Pre-Orders

Pre-order items are products purchased before they are available for dispatch. An estimated dispatch timeframe will be displayed on the relevant product page.

If you wish to cancel a pre-order before it has been dispatched, please contact us as soon as possible. Where cancellation is possible, your refund will be issued to your original payment method.

Once a pre-order has been dispatched, our standard Returns & Refunds Policy applies.

Estimated pre-order dispatch dates may change due to circumstances outside of our control. If there is a significant delay, we will provide you with an update and the options available to you.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if you believe an item is faulty, damaged or incorrect.

Depending on the issue, we will arrange an appropriate repair, replacement or refund.

If an item is confirmed to be faulty, damaged or incorrect, Sundrip Co. will cover reasonable return shipping costs where applicable.