Shipping policy
Order Processing
All orders are processed and dispatched within 1–3 business days.
Orders are not processed or dispatched on weekends or public holidays.
During busy periods, launches or sales, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Pre-Orders
Items marked as Pre-Order are not currently in stock and will be dispatched once they become available.
An estimated dispatch timeframe will be provided on the relevant product page. Please note that these dates are estimates and may change due to circumstances outside of our control.
If your order contains both in-stock and pre-order items, your order will be dispatched together once all items are available.
Once your pre-order has been dispatched, you will receive a shipping confirmation email with tracking information.
Shipping Within Australia
We currently ship Australia-wide.
Estimated delivery times after dispatch:
- Standard Shipping: 3–8 business days
- Express Shipping: 1–4 business days
- Free Standard Shipping on Orders Over $120: Free standard shipping is available Australia-wide on orders of $120 or more. Orders under $120 are charged a flat shipping rate at checkout.
Delivery times are estimates only and may vary depending on your location, particularly for regional and remote areas, and due to circumstances outside of our control.
Shipping costs are displayed at checkout based on your selected shipping method.
International Shipping
Sundrip Co. currently ships internationally to New Zealand, the United States, Canada and the United Kingdom.
Estimated delivery times for international orders are typically 7–14 business days after dispatch, depending on the destination and shipping carrier.
Shipping costs are calculated at checkout based on your location.
International orders may be subject to customs duties, taxes or import fees depending on the destination country's regulations. Any applicable duties, taxes or import fees are the responsibility of the customer and are not controlled by Sundrip Co.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel while it's on its way to you.
Shipping Delays
While we do our best to ensure orders arrive within the estimated timeframes, delivery times are estimates and delays may occasionally occur due to shipping carriers, weather, peak periods or other circumstances outside of our control.
Incorrect Address
Please ensure your shipping address is correct before completing your order.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address.
Lost or Damaged Packages
If your order arrives damaged or you believe it may be lost in transit, please contact us through our Contact Us page and we will assist you in resolving the issue.